Refund / Exchange
When you receive the item, please check if the item is different from the one you ordered or if the item is missing.
About initial failure
We have taken all possible measures to ensure that the product is in good condition, but if the product is damaged or defective, we will replace it. We will bear the return shipping fee in that case. Please contact firstname.lastname@example.org first. Next, please ship by "cash on delivery".
Returnable conditions: Must be unused.
What you need to return: Receipt or proof of purchase.
・We will respond as soon as possible, but please note that it may not be possible to replace it immediately depending on the stock status.
・If the same item is out of stock, it cannot be exchanged. In that case, we will refund your money. We will process your refund as soon as possible.
About returns due to customer convenience
Returns due to customer's convenience will be refunded. In that case, the customer will be responsible for the return shipping fee. Please contact email@example.com within 7 days of receiving the item. Next, please ship by "prepayment".
・Must be unused. (Sale items are not eligible for refunds)
・Those who select credit card, shopifypay, Gpay, applepay as the settlement method
(Note: If you choose convenience store settlement or bank transfer (via KOMOJU), we will refund the amount after deducting the refund fee (¥ 600).)
・We do not accept exchanges.
・Due to system reasons, refund processing may not be possible if more than a few days have passed since the date of purchase, so please contact us within 7 days of receipt.
・We will notify you by email when we have received the returned item. If you do not meet the refundable conditions, we will not be able to process the refund, so if you are uncertain, please contact us by email before shipping. If you meet the refundable conditions, we will process the refund to your credit card or original payment method within a certain number of days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first. Then contact your credit card company. It may take some time for the refund to be officially posted. Then contact the bank. In many cases, there will be some processing time before the refund is posted. If you have done all of the above and have not yet received a refund, please contact firstname.lastname@example.org.
Guarantee of delivery until confirmation of product return
We are not responsible for any loss or damage during delivery of the returned item.
Consider using a traceable shipping service or purchasing shipping insurance.
They do not guarantee that we will receive the returned items.
address: 103-0023, 3-3-6 Nihonbashihoncho, Chuo-ku, Tokyo, Wakamatsu Building 7th floor, Japan
・ Depending on the area where you live, the time it takes for the replaced product to arrive will vary.