FAQ

Delivery

Shipping cost

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日本国内一律370円、沖縄と離島は1300円です。

Overseas shipping

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Overseas shipping is also possible. Shipping costs are divided into four areas.(EMS)

・ASIA:¥1700

・Oceania,Central America,North America:¥2300

・Europe:¥2500

・Other¥2500

About delivery means

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Takkyubin. In the case of a drawstring only, it is a DM flight (post posting). Overseas shipping is EMS. You cannot specify a courier.

About time to delivery

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It depends on the destination address. It takes 3-7 business days from order to arrival. Overseas shipping takes 7 to 16 days. Delivery details will be included in the confirmation email.

Ships from affiliated warehouse. (Saitama) If we send a shipment request by 12:00 PM, we can ship it on the day, but it may be the next day. We try to ship as soon as possible. Shipping is closed on Sundays and public holidays.

Date and time specification

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Specified date and time are not accepted. We are preparing right now.

Gift

About gift wrapping

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ご対応できかねます。只今準備中です。

About gift delivery

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We are currently preparing for gift delivery.

About initial failure

Initial failure response

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Thorough care has been taken on the product, but if the product is damaged or defective, we will replace it. We will bear the return shipping cost in that case. Please contact shop@lagimusim.com first. Next, please ship by cash on delivery.


Return policy: Unused item.
Required for return: receipt or proof of purchase.

-We will respond as soon as possible, but please understand that it may not be possible to replace immediately depending on the stock situation.

-If the same product is not in stock, it cannot be exchanged. In that case, we will respond to the refund. We will process your refund immediately.

About Lagimusim products purchased at other stores.

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Lagimusim's products are sold at wholesale stores, some of which are trusted. If there is any initial defect in the product or if there is a request for return of goods due to customer's convenience, please contact the shop where you purchased it directly.

About returned goods by customer's convenience

Returned goods (refund)

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Returned goods for customer's convenience will be refundable. The return shipping cost in that case will be borne by the customer. Please contact shop@lagimusim.com first within 7 days after receiving the product. Next, please ship by "prepayment".

Refundable condition: unused item. Within 7 days after receipt. (Sale items are not eligible for return refund)

Required for return: receipt or proof of purchase.

-Refund processing may not be possible if more than 8 days have passed since the date of purchase due to system limitations. Please contact us within 7 days after receipt.

-You will be notified by e-mail when you have finished receiving the returned product. If you do not meet the refundable conditions, we will not be able to process the refund, so if you are uncertain please contact us by email before shipping. We will issue a refund to your credit card or the original payment method within a certain number of days provided that you meet the refundable criteria.

About refund amount

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購入時の実送料、返金の際の銀行振込手数料(必要な場合)を差し引いた金額を返金処理いたします。

日本国内の実送料:一律700円(沖縄/離島を除く)

その他エリアへの実送料:購入時の送料と同じ

銀行振込手数料(必要な場合):一律420円

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